ALPEN Rentals FAQ
How do I rent a bike?
- Download the ALPEN Rentals app from the App Store or Google Play.
- Create an account, verify your identity, and add a payment method.
- Select a bike from the map and unlock it via Bluetooth in the app.
How do I unlock the bike?
- Ensure Bluetooth is enabled on your phone.
- Open the ALPEN app and tap “Unlock”. The lock will beep and open.
- If it doesn’t unlock, check you’re close enough, verify the bike number, or restart the app.
How do I turn the bike on?
- Press and hold the power button on the left handlebar controls for 2 seconds until the
LCD screen lights up.
How do I use pedal assist?
- Adjust assist levels (0-5) with the “+” and “–” buttons on the left handlebar.
- Higher levels make pedaling easier; lower levels conserve battery.
How do I use the throttle?
- Use your thumb on the throttle located on the right handlebar grip to accelerate without
pedaling. - Release the throttle to slow down.
How do I use walk mode?
- Hold down the “–” button for 3 seconds.
- The bike will move forward slowly, allowing you to walk it easily.
How do I turn on the lights?
- By default, front and rear lights are automatic.
- To manually adjust front and rear lights, press and hold the + button for two seconds to
turn on/off.
How do I operate turn signals?
- Press the left or right arrow buttons on the left control panel to activate or deactivate the
corresponding turn signals.
How do I stop safely?
- Gently squeeze both brake levers—left lever controls the rear brake, and right lever
controls the front brake.
How do I end my ride?
- Park the bike in an approved area and lock it securely with the provided U-lock.
- In the ALPEN app, select “End Ride”, take a photo of the locked bike, and submit to finish.
Can I pause my ride?
- Currently, ALPEN Rentals does not support pausing rides. To stop, end your current ride.
Can I switch bikes during my rental?
- Yes. End your current ride through the app, and then select and unlock a different bike to start a new ride.
Do I need to wear a helmet?
- Wearing a helmet is strongly recommended for your safety.
How do I pay for the rental?
- Payment is managed directly through the ALPEN app using Apple Pay, Google Pay, or a credit card.
What if I have an issue or question?
- Urgent issues: Call us at (970) 406-2357.
- General inquiries: Email us at info@alpenrentals.com.
What if I am unable to lock the bike?
- Make sure you are using the provided U-lock.
- Ensure it is properly aligned and locked.
- Restart the ALPEN app if needed.
- For further assistance, call customer support.
Can I rent multiple bikes?
- Currently, each account can only rent one bike at a time. Each rider should create their own ALPEN account.