Guest Member Programs

Program Basics

Capture those who are not ready to purchase at the time of the original tour
- Some people will never make snap decisions, this gives us a chance to market to that particular audience
“Sample” what ownership is all about to make a more informed decision when they return
- Opportunity to wow them with excellence, so they want to own with us
- Show them the amazing customer service our Owner Relations team has to offer
They do not need to tour again, they will just be meeting with their broker to go over the fixed pricing being held for them
You may see a “CXL/Upgrade” contract for GM package; we still honor the program gifts/benefits for the duration of its contract life
The 3/2 and 5/4 stays are considered commissionable rentals and adhere to the same cancellation policy.

Where is the Info?

In the Membership tab of an owner file
- Open the membership and highlight the package in “Enrollments” to see notes
  - Gifts, Provisions, Compensation, GM BW, GM Communication, and Extensions are all located in here
- “Member Benefits”
  - Includes the package information of when, where, and how long they can stay with their package

Inside TSW:

Inside “Membership” – also select OG or GM and check “Notes” for additional information

Who Handles What?

Owner Relations
- Owner programs: OG
Exchange Support
- Bonus weeks: trial II membership includes one week stay at an Interval resort
- Phone: “GM Exchange Support” or 866-664-7852
MGS
- Non-owner programs: GM
- Email: guestmembermarketing@breckgv.com
- Phone: 866.423.9685 or “INBD-Guest Member”
- Bonus Weeks with Interval still go to Exchange Support above
Incomplete Membership Payments
- For GM payments, email the broker and CC guestmemberleaders@grandtimber.com. Please provide the name, owner number, and best phone number to contact them.
Contract Cancellations/Rescinds
- For cancellations/rescinds, email the broker and CC guestmemberleaders@grandtimber.com. Please provide the name, owner number, and best phone number to contact them.
Still need help?
- Use this link to schedule a meeting with Guest Membership Leaders for Guest Members/Owners: Schedule Meeting Here
- BGV Agent support – email guestmemberleaders@grandtimber.com
- Chat support – Thomas Weymer, Deanna Kaier, Jenna Valenziano
  - Mitchell Spielberger Owner Relations backup