BGV Departments
Please use this form for owners wishing to inquire about their rental check or to request tax documents.
Schedule: Monday – Friday, 9 a.m. – 4:45 p.m. (last calls)
Best Way to Contact: Phone (or email if they would prefer a callback)
- 888-783-8883 ext. 3048 (COLD transfer unless owner is upset)
- BGVARM@BreckenridgeGrandVacations.com
Direct Number for Concord Servicing: 866-493-6374
BGVARM Handles:
- Mortgage/HOA Matters
- Potential Scams: Please transfer the owners to BGVARM so that we can work through our streamlined process with them, ensuring that we gain all of the pertinent information, and get them on about their day as quickly as possible.
- Resale Discussions: BGV does not have an In-House resale program, but they can assess factors/discuss potential resale options.
- Bankruptcies
- Foreclosures
- 1098 Tax Forms (related to interest paid on a mortgage – released at the end of January each year, relative to the prior year)
- Property Tax (released end of January, relative to the prior year)
- Release of Deed of Trust
- Deed Back Requests
- Estoppel Questions
Schedule: Monday – Friday, 9 a.m. – 5 p.m.
Best Way to Contact: Email
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- Accounting@grandtimber.onmicrosoft.com
- Process: email ACCOUNTING group with owners request/question and best email AND phone number
- In case of emergencies: 970-547-3617
BGV General Accounting Handles:
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- W8/W9 forms
- 1099 Tax Form – Miscellaneous Income over $600 (domestic owners)
- EMAIL ALL INQUIRIES TO: staffaccts@breckenridgegrandvacations.com
- W-8ECI Tax Form – Affidavit of international residency, creates US tax liability for international owners – foreign owners who submit this must file US taxes.
- W-9 Tax Form – Affidavit that the TIN # (Tax Identification Number, typically Social Security #) being provided, is in fact the TIN # for the customer (validation)
- Domestic Owners or International Owners who have a US TIN #
- Rental Check/Income Questions: Use the Rental Check Inquiry Form
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Why Owners Are Taxed on the Full Income Amount:
BGV is required by the IRS to report the gross income amount earned, not the net distribution amount you received.
BGV’s commission for managing your rental is automatically deducted from the gross rental income earned but is considered a separate transaction. Similarly, if you had requested your rental income be applied to your HOA account to pay all or a portion of your dues, that would further reduce the net distribution to you but would not change the amount reported to the IRS as earned rental income.
We are not tax professionals and, therefore, cannot give tax advice. Generally, however, expenses associated with rental income, such as property management fees, are tax-deductible. Please consult a tax professional for additional guidance.
Schedule:
Best Way to Contact: Email (internal use- not for owners)
- Internalaudit@BreckenridgeGrandVacations.com
- Process: email INTERNAL AUDIT group with reservation, folio, and/or charge request/question
Internal Audit Handles:
- Credit card issues with charges and refunds
- Confirm charge is not pending in owner’s bank statement
- Confirm it has been more than ten business days if a refund is not showing in owner’s account
Schedule: Monday-Saturday 9 a.m. – 5 p.m.
Best Way to Contact: Email
- contracts@BreckenridgeGrandVacations.com
- Process: email CONTRACTS group with owner’s request/question and best email AND phone number
Contracts Handles:
- Penders, Mail Out, and Needs Paperwork
- Quit Claim Deed: Allows owners to add and remove owners from title
- https://breckgvtransfers.timeshareproplus.com/300/ , or those owners can call our number first to discuss any questions they have regarding a quit claim deed process. It is important that the owners are aware the cost for a quit claim deed is $125 ($50 goes to HOA as a transfer fee and $75 pays BGV to create & process the transfer with the Town and County).
- Copy of Warranty Deed: Shows that the owner holds legal title to the property.
- Release of Deed of Trust: Recorded with Summit County after the owner has paid their loan in full.
Schedule:
- Monday-Friday: 9 a.m.-5 p.m.
- Saturday: 9 a.m.-12 p.m.; 1 p.m.-5 p.m.
- Sunday: 10 a.m.-5 p.m. (dependent on staffing)
Best Way to Contact: Office Teams Chat, Email or Phone
- 866-747-8544 (WARM transfer)
- InContact Queue: MarketingGuestServices@BreckenridgeGrandVacations.com
- Outlook: Mktgadmin@BreckenridgeGrandVacations.com
MGS Handles:
- Non-owner GM programs (GOEC, GOEC+, BGOC, CGOC)
- Transfer these in CXOne to INBD-GUEST MEMBER
- Promotional stays
- Breck Inn
- BGV Friends & Family Program
- Innovative Marketing Insights (IMI) is a company MGS works with to secure leads and tours. Any bookings from them are legit 🙂
- Do Not Contact Requests
- If an owner would like to stop receiving a form of communication (calls, texts, emails), please email donotcontact@breckgv.com
- Email the following information:
- First Name, Last Name
- Email Address & Phone Number
- Types of communication this person does not want to receive
Schedule: Daily
Best Way to Contact: Phone or email
- In CXOne: GC8 Sales Gallery (WARM transfer)
- salesguestservices@BreckenridgeGrandVacations.com
Sales Guest Services Handles:
- Point of sale SWAG gifts, i.e. GC8 jackets (excluding Epic Passes)
- Tour scheduling
- Guest member cancellation
- Questions about new property
- Reward dollars for tour referrals
- Tour gift distribution
Sales Guest Services DOES NOT Handle:
- Contract dispute (contact sales agent instead)
- Tour significant other exceptions (nobody does!)
Schedule: Daily, 8 a.m.-8 p.m.
Best Way to Contact: Phone or email
- In CXOne: GC8 Concierge, GL7 Concierge, GTL Concierge (WARM transfer)
- GC8concierge@grandtimber.onmicrosoft.com; GL7concierge@breckgv.com; GTLconcierge@grandtimber.com
Concierge Handles:
- Parking
- Tour gift distribution
- Off-property activity bookings (horseback riding, snowmobiling, etc.)
How to solve the most common IT problems – click to view the IT Support Knowledgebase
How to submit IT ticket:
- Open Zendesk app — Zendesk
- Submit a request
- Fill in all pertinent information
Handling Spam Emails from CS inbox:
- Forward email to”InformationTechnology@BreckenridgeGrandVacations.com“
- Alert in email that it could be “spam”
