Reservation Preferences
Able to Accommodate
- Add “Do Not Move” Note
- Be as descriptive as possible and avoid using room numbers
- If for Dog-Friendly, add “Dog Info” note
- Lock Unit
- If applicable, remove the “Res Pref” note
Unable to Accommodate
Requests Inside 48 hours: use Teams Chat to request immediate assistance.
- VRD will be encouraged to screen share and troubleshoot the room matrix with the requester
- Leave Res Pref and update BT Audit Note if unable to accommodate
- Example: “unable to accommodate/emailed VRD 1/18 (kjeffery)”
- Also, look for Res Prefs and Read Me First that pop up from the Customer Fil
Requests Outside 48 hours: Email VRD and they will respond at earliest convenience
- Email: bgvvacationrentals-1c1514524593151@incontactemail.com AND vacationrentals@breckgv.com
- Original requester will complete room moves based on email response.
- When sending email request – update Res Pref Note or BT Audit note with current status
- Example: “unable to accommodate/emailed VRD 1/18 (kjeffery)”
If Applicable; add “Quoted NOT in DF” note if they are requesting Dog-Friendly