Compensation – BGV Owner Relations

Compensation Options/How To’s

*Before granting any compensation we should always be educating*

Compensation is used for a recovery situations. It may be used at your discretion, however, we still need to be conscientious of what we are giving out.

Compensation Options

Compensation options can vary and we should be strategic to which option we go with. Gift Baskets are always a great first option to remedy a situation.

Gift Baskets
Folio Money
Interval Membership
Admin Fees (use sparingly)
Comp Stay (extreme circumstances)

Compensation Note

If you comp a fee the compensation note will go into the reservation and filled out in the Customer File.
If you offer a future comp (admin fee, Interval membership, 1-night stay, etc . . .) you leave an ‘unredeemed’ compensation note in the Customer File
If you comp an admin fee (must get permission):
- Build 2nd folio: a “NOT FOR Guest Folio” and “Guest Folio”
- Match NFGF to Room Charges and Guest Folio to Incidentals
- Add $100 to rate builder set to date of check-in
- Add comp note to Customer File
- Add “Admin Comp” note to reservation with the manager or trainer who approved and the reason for the comp
- Open the Folio, select payment and use “Dept Payment” transaction code
- Input accounting code 73820-150 in reference field if we are paying or find the correct code for other department

Below is what a redeemed note in a customer file looks like as the first three lines have been filled out indicating redemption.

Admin Comp Note

Folio Money

Folio money is a great tool to alleviate a tough situation with something that happened during the booking process, on property, or general frustrations. We are able to add money to their folio that they can use for anything on property such as the bar, the restaurant, market, activities, concierge excursions, etc . . . as long as the charge can be added to a folio.

Determine the amount you would like to give them $25 – $50 is a good place to start.
Open the Room Folio
Advance Deposit
Check “Other Amount” and add your amount
Select “Dept Payment” from the dropdown
Use code “73820-150” in the “Reference” line
Click “Save”
The positive amount in the Room Folio is what they have to spend
1. It is important to note that it is “use it or lose it”
2. These are NOT Reward dollars
Add a compensation note to the reservation and owner file as redeemed