Senior Owner Support

Book Owner Meeting

Scheduling an owner meeting:

  • The owner should be Active.
  • Make sure the owner wants an educational meeting rather than an owner update tour.
  • If a time you want isn’t available, please reach out to the SOS team via Teams.

For owner:

  • The calendar lives on Grand Central under Resources > Owner Education Meeting for owners.
  • You can also send them this link

What We Do

  • Owner Meetings

    The SOS team meets with owners via phone calls, Teams meetings, or in-person meetings to help maximize ownership. These are purely educational, non-tour meetings.

  • Close-The-Loop

    SOS team members reach out to all owners who are detractors on their annual ownership survey to help turn them around!

  • BGV Resource

    SOS team helps every sub-department with their project work, answers questions from BGV teams across the company, and supports sales efforts. They are an excellent resource for all of your questions!

  • New Owner Welcome

    SOS members reach out to brand-new owners to help them understand and succeed in their ownership. New owners are prompted to schedule a new owner welcome call through their new owner welcome email series.

  • NOW Line

    SOS answers calls in the New Owner Welcome line, which is reserved for brand new owners who are still in the recession period. Sales agents also call this line to help close a sale!

    • WHEN TO TRANSFER: Transfer calls to NOW if Contract Status is Suspense, Needs Paperwork, or Pender

Who We Are

  • Caroline Briggs

  • Sophia Ortiz

  • Jon Reale