TSW Deposit Process
Single Unit – 01
What’s the deposit preference?
Include all deposits in one note!
Work from the bottom up!
- Owner file: insert deposit note & copy.
- Res: click Exchange Company Deposit.
- Change status & choose deposit.
- Enter new guest, Deposit.
- Save-Primary-Yes-Save-Close.
- Delete owners credit card.
- Delete notes, add deposit note & paste.
- Procedure complete!
Developer Week (comp)
First check the DW inventory chart by room size and contracted season.
- Validate II membership as active
- Determine owners deposit preference
- Insert ‘Deposited Week Note’ – first line: DW / (season) / (year)
- Adjust contract usage to zero points/days
Bonus Week (comp)
- Insert Compensation Note.
- Write in number of BW to provide.
- Write in reason for providing comp.
- This remains on file w/ no expiration date.
- Owner may call in to ES and book any time.
TSW Deposit Errors
Deposit errors occurs when the Exchange Company Deposit button isn’t populating the II number. The reservation either has incorrect contract usage or the name is originating from a duplicate customer file.
Contract Usage
- Select Edit & rebook as ‘Owner/Float’
Duplicate Customer Files
- Select New guest and search for the correct owner file.
Cancelled Contract
- If splitting a reservation from a cancelled contract, rebook the inactivated unit as ‘Exchange/Exchange’
Inbound Upgrade Request:
- Internally, we do not have an II unit upgrade program.
- All inbounds must re-trade through II to accomplish.
- Price on re-trade depends on inventory used.
Non-Owner
- We cannot access their account – transfer to Miami.
Owner
- We can access their account – transfer to ES
- Re-trading for larger unit is unlikely for all seasons in Breck.
Split Unit’s – 02
- Enter reservation(s) intending to be split.
- If it’s a suite configuration select Split Reservation for Rental & re-assign the units first.
- DO NOT CXL! Inactivate unit(s) from reservation(s).
- Notate property, room number and date. Go back to owner file.
- From Reservations tab, rebook the inactivated unit(s) as Owner/Float.
- Repeat Tutorial 1 steps.
Club Points – 03
- Club points deposits must be a full 7 nights with a check-in day that is standard for that resort.
- II CIG eligibility cannot exceed contracted units/type; exceeding units/type results in basic.
- Club points deposits must reserve within 6 months.
- Waive $100 admin fee(s) – because they’re full weeks.
- Repeat Tutorial 1 steps.
Cruise / Hotel – 04
Basic: DO NOT DEPOSIT! Reservation must be more than 90 days out.
CIG: Points are eligible to deposit
Provide the following:
- II membership number
- Reservation number
- Unit size
- Check-in date
- II cruise number: 1800.965.0029
- II hotel number: 866.977.3982
- (for more info see cruise or hotel exchange under Avenues of Travel)
RRF / Sales – 05
SRIF’S cannot be deposited!
RRF’s cannot be deposited!
- If looking to deposit RRF the reservation must be outside 14 days.
- Provide a Developer Week.
- Insert Deposited Week Note.
- In the first line write: owner deposited date/year: DW/RRF/(year)
- Procedure Complete!
The TDI values applicable to some weeks may vary from year to year to account for holidays that do not have fixed dates. Additionally, Interval International reserves the right to modify from time to time, the TDI value applicable to each calendar week along with the corresponding point values for such week. Week numbers reflect Interval’s calendar. Verify the dates associated to your home resort week numbers and compare to the Interval calendar. For more information, please see theTerms & Conditions.
- Tag Exchange Support in Teams to check membership type and status
- Confirm with the owner how they would like to deposit their unit (traditional, as points, split unit, etc.)
- Quote deposit/points expiration dates.
- Quote to owner that deposits are non-reversible.
- If deposit is late, quote restrictions/point reductions.
- Insert and complete deposit note in owner file
- Copy note into the reservation
- In reservation click Exchange Company Deposit
- Change status and choose deposit
- Add Deposit, Deposit onto the reservation by searching, selecting Deposit, Deposit, click Save, Primary, Save
- Delete owner information and notes from reservation
If you are splitting a two-bedroom or larger, you will need to select ‘Split Suite for Rental’ and follow the steps for the second reservation.
Note: Deposited Week
owner deposited date/year: Week number and year of the unit(s) you are depositing
CIG Points Quoted: Number of points you quoted to the owner. If basic, you can put basic or n/a
resort/unit size: Resort abbreviation and size of unit. For example: GTL M/S
spoke to: Name of the owner you spoke with
late deposit? Is the reservation within the Late Deposit timeframe?
membership exp date: Date quoted by Exchange Support in Teams
exchange # (KEEP BLANK): This line will be completed by the Exchange Support Team
- Please place all deposits in one note – even if different resort, unit size, date or year
- This note will be in owner file, and copied into each reservation you deposit
Traditional Deposit
- 59-14 Days: Deposit will have 60-Day booking restriction
- Owner will only be able to search 60 days out when they are looking to book their deposited weeks
CIG Deposit
- 120+ Days: 100% of points
- 119-60 Days: 75% of points
- 59-30 Days: 50% of points
- 29-14 Days: 25% of points
You CANNOT deposit reservations 13 days of less from check-in.