Common Objections
What Is The Annual Reservation System?
It’s a weighted priority system
What Is A Weighted Priorty System?
There are Two Influential Factors in the “Weighted Priority”
- An Owner’s Prioritized List of Choices
- The System Will Always Attempt To Get You a Top Choice (based on supply and demand)
- An Owner’s “Priority Level”
- Priorty Level is Based On 4 Years of Historical Results**
- If you did not get a top choice in previous years, it will try to give you a top choice this year
- Priorty Level is Based On 4 Years of Historical Results**
**Owners that have never participated in the online Annual Reservation System will be assigned a “random” priority level (for their first year of use only)
Is This A Lottery?
NO! – This is Weighted Priority Reservation System
There are Two Influential Factors in the “Weighted Priority”
- An Owner’s Prioritized List of Choices
- The System Will Always Attempt To Get You a Top Choice (based on supply and demand)
- An Owner’s “Priority Level”
- Priority Level is Based On 4 Years of Historical Results**
- If you did not get a top choice in previous years, it will try to give you a top choice this year
- Priority Level is Based On 4 Years of Historical Results**
**Owners that have never participated in the online Annual Reservation System will be assigned a “random” priority level (for their first year of use only)
Why Do We Use This System?
- Received Consistent Negative Feedback from Surveys about the “Call In System”
- HOA Approved the Summer Online Reservation System in Fall 2016
- Winter Online Reservation System was approved in 2007 (roughly)
- Levels The Playing Field
- Removes Frustration and Anxiety of Calling on ONE Central Booking Day
15 Choice is Way Too Many.
- Many Owners Have Found Relief In Managing It as 5 Weeks….
- Remember that each week will have 3 check-in days available to you
I Never Get My Top Choices.
- The Good New Is… You Have A High Probability Of Getting a Top Choice This Year!
- I Can Assure You That You Will “Never “ Get Unassigned Two Years in a Row
*Remember that you can view history of what an owner received in the past by reviewing Customer File notes
**If an owner does get unassigned two years in a row, let a manager know and we will do everything we can to find a solution
Why Is The Request Window Only Two Weeks This Year?
- Per the Rules and Regulations of the HOA
- Window Opens – 2nd Monday of May
- Window Closes – 1st Friday of June
I Hate This. Where Can I Submit a Complaint?
- Offer to take notes and forward a complaint to manager
- Assure owner that our leadership team takes complaints seriously and will review/share information with the appropriate personnel
- Owner my Email a manager if they demand to speak with someone in a higher position – rickt@breckgv.com