Requesting to Pull a Call
Consider the following prior to requesting to pull a call:
- Calls are recorded for the training and development purposes of our staff
- For privacy reasons, calls cannot be shared/sent to owners or guests for any reason
- Our ultimate goal is to help fix any challenging situation and make things right to the best of our ability
- If it’s a situation you can simply make right, no matter how the mistake occurred, help that person out!
- Avoid extending the time by pulling a call
- If it’s a situation you can simply make right, no matter how the mistake occurred, help that person out!
- Please Note:
- Calls Outside of 60 days – moved to long-term storage
- Requests return in about 24 hours
- Calls outside of 420 days – deleted from long-term storage
- No longer able to request
- Calls Outside of 60 days – moved to long-term storage
Call Pulling Request TEMPLATE
Email: khanson@breckgv.com, tweymer@breckgv.com, benjaminj@breckgv.com
*CC: orleaders@grandtimber.com
Subject – Call Pull Request
- Owner/Guest Name:
- Owner #:
- If available –
- Reservation #(s):
- Call Date:
- Call Time (or timeframe):
- Phone number they called in with:
- Agent they spoke with:
- Main Issue:
- #1 Goal to Move Forward & Close the Loop: