Search Accounts
- Select this icon to search and log in to an owner’s Grand Central Account.
- Search by Owner Number or Last Name.
- Click Log In to log into the owner’s account.
Create Owner Account
- If the owner does not have a Grand Central account, select this icon to help them create one.
- Locate the owner by searching their owner number.
- Type their desired username and click Save Account. You can relay the temporary password to the owner; they will also receive an email.
Owner Profiles
Owner Profile is another way to access an owner’s Grand Central account. Gives a quick snapshot of ownership.
- Click Owner Profiles icon
- Search by owner number or last name
Features:
- Contact information, reward dollars, resort ownerships at top of page.
- Owner Tours shows tour history
- Log In button to log into Grand Central Account
- Reset password
- View existing Day Use reservations and waitlist
- Book Day Use theaters or parking
Hold Units (DNB)
Hold Units, aka DNB, is an essential reservation tool!
- Prevents open units from displaying online (Owner Weeks, Bonus Time, and Club Points calendars)
- Lets your BGV team know you are utilizing a unit in the room matrix
- Does not prevent manual bookings in TSW
Search property, unit number, select unit and dates, click hold rooms to place a unit on hold.
Check the Existing Holds section to see which units are currently held, or to extend or release a hold.
Pre-Arrivals
Pre-Arrivals icon gives us access to the pre-registration owners access via their confirmation emails. Pre-registering speeds up the check-in process.
- Click Pre-Reg icon
- Enter Last Name or Email and Reservation Number. (Owners do not have to do this step when accessing through their email.)
Features:
- Summary of reservation property, dates, unit size, etc.
- Add to Calendar
- Update Contact Information
- Add guests, vehicle info, amenities, special requests
- Reservation Policies
Reservation Profiles
- Click Reservation Profiles to manage reservation amenities.
- Select property. Search by reservation number or last name.
Features:
- Access pre-registration by clicking rez number at top.
- Reservation summary
- Book theater, add robes
- Extra tools for concierge: parking override, ski lockers
Change Username
- Click Search Owner Account
- Search by owner number or last name
- Click their existing username
- Enter their new login name, click submit.
Reset Password
- Click Owner Profiles
- Search by owner number or last name
- Click icon under Reset PW
- Owner will receive this email to the address on file
Unlock Account
Grand Central Locked Accounts
- All accounts will now be locked out after 5 failed attempts to login
- Captcha will display after 3 failed attempts
- Accounts will be locked for 15 minutes
- The owner of the account will get an email letting them know that their account has been locked
- Owners can unlock their account by waiting 15 min or resetting their password.
- You can unlock owners accounts via Umbraco, Owner Profile, unlock button
Remove Parking Restriction
GL7 and GC8 owners will receive a Day Use parking restriction if they cancel after 7 p.m. the day before their reservation.
To remove a restriction:
- Click the Parking Restrictions icon.
- Find your owner in the list of current restrictions.
- Click their owner number.
- Click the red Remove Restriction button.
Admin Password Update
OwnerCom, SOSS, and managers have the ability to update passwords via Umbraco backoffice
- Visit the Members tab in Umbraco
- Click the triangle by Members on the left side, then click All Members
- Search for your owner using the search tool. Click on their name.
- Click the Member icon in the top right corner.
- Click the Change Password button.
- Enter new password and confirm new password. Click save.
- On the first page, flip the “Password must be changed on the next login” tab. Click save.