General Exceptions

Before Offering an Exception

These options should not change your pitch!

We still want to offer what comes with the program but if they reply, “I really want to stay at GC8,” or, “I really want a 2 bed GL7,” then you can say we have a pay to upgrade option or lead them to a time frame that you can cover it for them.

It’s not so much that we are pitching these options but more so tools you have in your back pocket to use as needed

  • Always start with booking what comes with the program, an exception should only be given if the guest needs or differing expectations deem an upgrade is necessary.
  • Let the guest tell you what they need, and then take the necessary steps to help them get that.

Offering Exceptions How To

  • Run the rates for what they would like to book at 25%
  • Use property calculator to find amount for the 6682.17 code
  • If the Guest Member payment amounts are under
    • Non Owners: $900 (2 nights) or $1800 (4 nights) you may offer an exception
    • Owners: $1000 (2 nights) or $2000 (4 nights) you may offer an exception
  • If amount is over any of the costs above, offer pay to upgrade option instead, or look at different dates
  • CAN bring dogs to GC8/GL7 (no fee)
    • 3/2 and 5/4 Luxury Moutain Retreat
    • Bonus Week (if back to Breck)
    • 25% off rental stays
  • Owners can bring dogs to properties they do not own at IF it is for one of these stays
  • Only need to be booked by the expiration date
    • Dates of vacation can be after
    • If they purchase before BW is booked – BW stays on their Customer File until used
  • Cannot be canceled but can be retraded
    • Additional exchange fee required
    • See Exchange Support
  • Bonus Weeks can be replaced
    • If unable to travel/retrade
    • See Deanna or Exchange Support
  • Can have multiple passes at multiple properties
    • Not for the same day
  • Owner Relations can add additional passes to their file as needed
    • Open Exit Tour > Insert into Premiums
  • $25 Certificates
    • Like cash for restaurants and spa
    • OGE’s have the option to replace certificates for:
      • 2 drink tickets at Ullr Café
      • 2 Ice Skating Rink Tickets
    • If Expired:
      • Replaceable if they bring the expired certificate with them
      • See Concierge or Sales Admin

  • Lift Tickets
    • Can be added after the booking
      • See Deanna for an exception
    • Can be refunded if NOT picked up from Concierge
  • Exit Meeting can be taken at any point during contract life
  • Does not have to be on 3/2 or 5/4 night stay
    • Schedule meeting when booking stay
    • If not attending during free stay, needs to have another reservation in place to move it
    • If no reservation in place, see Deanna on options
  •  Tour Times Allowed:
    • Any wave – not on day of arrival
    • Focus on morning waves when you can
  • Can have more than 1 Exit within contract life
    • GOC’s
      • Only if they did not buy on first meeting and ask to revisit purchase options
    • OGE/VIP
      • Concierge may book gifted tour prior to stay
      • If they don’t purchase they need to tour again during their stay